FAQ

General Information

Question : What is Pelxa ?
Answer : Pelxa is all about bringing joy and comfort to your furry companions. Whether you're a cat person or a dog parent, our carefully picked collections make it easy to find essentials that feel as good as they look.

Question : How can I contact Pelxa’s customer support ?
Answer : You can reach us by email at support@pelxa.co.uk or call us at +447418304796. Our support team is always happy to assist you !

Orders and Shipping

Question : How do I place an order ?
Answer : Just browse our site, select the items you love, add them to your cart, and check out by following the on screen instructions.

Question : What payment methods do you accept ?
Answer : We accept several secure payment options, including :

- Credit & Debit Cards : Visa, Mastercard, American Express, Diners Club, Discover, 
  Maestro and UnionPay.
- Digital Wallets : Apple Pay and Google Pay.

Question : How do I track my order ?
Answer : After your order is shipped, you’ll receive a tracking email. You can also track it directly through our website.

Question : How long will delivery take ?
Answer : Orders are processed in 1 - 3 business days. Delivery within the UK typically takes 7 - 10 business days.

Question : Do you offer international shipping ?
Answer : At this time, we only ship within the United Kingdom.

Question : Is shipping Free ?
Answer : Yes ! We offer Free Shipping on all UK orders.

Returns & Exchanges

Question : What is your return policy ?
Answer : You have 30 days from the delivery date to return or exchange your item. UK returns are free.

Question : How do I return an item ?
Answer : support@pelxa.co.uk with your order number and reason for return. We’ll send you a prepaid return label along with instructions.

Question : Can I exchange a product ?
Answer : Absolutely ! Contact us within 30 days of purchase and we’ll guide you through the exchange process.

Product Information

Question : Are your products high quality ?
Answer : Yes, our pet products are made with high-quality materials and thoughtful craftsmanship to ensure they are safe, comfortable, and built to last for your beloved pets.

Question : How do I find the right size ?
Answer : Each product page includes detailed measurements and size information. If you need help, feel free to reach out to our team.

Accounts & Privacy

Question : Do I need an account to order ?
Answer : No, you can check out as a guest. However, creating an account makes it easier to track your orders and receive special offers.

Question : Is my personal information secure ?
Answer : Absolutely. We use encrypted technology and secure systems to protect your data and privacy.

Question : When is customer support available ?
Answer : Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM. We are closed on weekends.